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TUCoPS :: Phreaking General Information :: self_s~1.txt

Abusing the Telus 811 self-serve strategem by The Clone

TELUS; 811 Self-Serve stratagem


This file was created mainly for revenge purposes.
I imagine someone with a bit of creativity could
think of numerous ideas. 

TELUS; 811 Self-Serve stratagem contains step by step
instructions, suggestions, etc. on how to fuck with
people's phonebills.

Telus believes that *most* of its customers are able to manage
their phone bills by themselves with the help of a friendly
easy-to-use automated self-serve system. So a couple of years ago they
implemented this. When news comes that my phone company is creating 
"newer and better things", I feel it's my job to exploit them.

By calling 811 in the 780 area code, you will be connected to
Telus' automated system. The voice prompt answers by saying:
"Welcome to Telus communications. If you are calling for services 
within Edmonton city, please press one." 

Immediately after hearing this, go ahead and press one. 
The next prompt you hear will be a voice saying: 
"Thank you for calling Telus communications. Please take a moment to listen 
to the following choices before making your selection."

I won't waste your time by typing up every single option available 
because options change and darnit that'd just be plain silly!
Residential self-serve is the option you want to chose. 
Do that by pressing '4'. The next annoying prompt starts off with a 
beep and an automated voice saying: 
"Good morning/afternoon/evening and welcome to Telus communications." 
The first option available is self-serve. Press '1' to access it.

What you'll be prompted for next is your residential telephone number
including your area code. Okay, so we enter '7-8-0 444-4444'.
It takes a moment to process the request, but eventually you get another
prompt. Don't bother even listening to the options. Press '1' immediately.
Run out of patience yet? Good, press '1' again. 

What the voice asks for next is your 'personal identification number'
formerly known as the 'express-line access number'. Telus is stupid.
Your personal identification number is actually a series of numbers.
On your Telus phonebill you have an account number (usually 13 digits long)
at the top of your bill.
Take a look at the last four digits. Those numbers are what makes up
your personal identification number or PIN. 

By entering the PIN number, you now have the options of adding/removing 
calling features as well as disconnecting your telephone service. 
I hope I wasn't too vague with my option descriptions. 
But anyone with half a brain can figure out how to follow 
voice instructions. 

You're probably thinking: 
"Wow Clone, this is great. I just spent five minutes reading 
pointless blabber!"

Don't think too soon! I took it a step further. I thought: 
"Imagine if I could get a hold of an enemy of mine's phonebill. 
What could I do to really piss them off?"

I could easily do the same things previously mentioned; add/remove calling
features, and/or disconnect telephone service. Sound too good to be true?
Of course it doesn't.

Acquiring a phonebill

How easy is it? It all depends on where you look of course.
It's my assumption that you probably won't be going over to your
enemies house. Let alone be left unattended with a phonebill laying around
for you to steal. There is one other possibility that comes to mind...

The beautiful art of trashing. As hackers we do it. As phreakers we do it.
But why do we do it? To find neat stuff of course! In this case we're only
looking for phonebill(s).

If your enemy lives in a house, go through his garbage can.
If your enemy is the phone company, go through their trash bins.
Simple as that. Hope you have fun and get arrested. 

Written by: The Clone
Date: Wednesday, June 30, 1999

Contact info
URL: Nettwerked -
Voice Mail: So-Soft Corp; 1-800-494-9831, BOX 407

#canada on, Edmonton 2600 krew,
and the Hack Canada ( krew


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