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TUCoPS :: Privacy :: priv0915.txt

Privacy Digest 09.15




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<a href="http://www.pfir.org"><b>PFIR</b></a> <b>Perspective</b>
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<b>"CRIME or FAIR USE?"</b>
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<a href="/pfir-p.ram">Listen<br>RealAudio</a>
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<a href="/pfir-p.mp3">Listen<br>MP3</a>
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"<a href="/reality">REALITY RESET</a>"
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&nbsp;Today: <a href="/reality/2001-03-27">"Spraying the TV Screen"</a>
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<font size=+2><b>PRIVACY Forum Archive Document</b></font>

<A href="/privacy"><h3>PRIVACY Forum Home Page</h3></A>

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<A href="http://www.pfir.org"><b>PFIR - "People For Internet Responsibility" Home Page</b></A>
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<A href="http://www.vortex.com"><b>Vortex Technology Home Page</b></A>
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<A href="/privmedia"><b>Radio, Television, and Press Contact Information</b></A>
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<PRE>
PRIVACY Forum Digest      Thursday, 18 May 2000      Volume 09 : Issue 15

                (<A HREF="http://www.vortex.com/privacy/priv.09.15">http://www.vortex.com/privacy/priv.09.15</A>)

            Moderated by Lauren Weinstein (<A HREF="mailto:lauren@vortex.com">lauren@vortex.com</A>)         
              Vortex Technology, Woodland Hills, CA, U.S.A.
                         <A HREF="http://www.vortex.com">http://www.vortex.com</A> 
        
                       ===== PRIVACY FORUM =====              

    -------------------------------------------------------------------
                 The PRIVACY Forum is supported in part by
               the ACM (Association for Computing Machinery)     
                 Committee on Computers and Public Policy,      
                 Cable &amp; Wireless USA, Cisco Systems, Inc., 
                           and Telos Systems.
                                 - - -
             These organizations do not operate or control the     
          PRIVACY Forum in any manner, and their support does not
           imply agreement on their part with nor responsibility   
        for any materials posted on or related to the PRIVACY Forum.
    -------------------------------------------------------------------


CONTENTS 
        RealNetworks Returns: The "Spy" in "Download Demon"
           (Lauren Weinstein; PRIVACY Forum Moderator)


 *** Please include a RELEVANT "Subject:" line on all submissions! ***
            *** Submissions without them may be ignored! ***

-----------------------------------------------------------------------------
The Internet PRIVACY Forum is a moderated digest for the discussion and
analysis of issues relating to the general topic of privacy (both personal
and collective) in the "information age" of the 1990's and beyond.  The
moderator will choose submissions for inclusion based on their relevance and
content.  Submissions will not be routinely acknowledged.

All submissions should be addressed to "<A HREF="mailto:privacy@vortex.com">privacy@vortex.com</A>" and must have
RELEVANT "Subject:" lines; submissions without appropriate and relevant
"Subject:" lines may be ignored.  Excessive "signatures" on submissions are
subject to editing.  Subscriptions are via an automatic list server system;
for subscription information, please send a message consisting of the word
"help" (quotes not included) in the BODY of a message to:
"<A HREF="mailto:privacy-request@vortex.com">privacy-request@vortex.com</A>".  Mailing list problems should be reported to
"<A HREF="mailto:list-maint@vortex.com">list-maint@vortex.com</A>". 

All messages included in this digest represent the views of their
individual authors and all messages submitted must be appropriate to be
distributable without limitations. 

The PRIVACY Forum archive, including all issues of the digest and all
related materials, is available via anonymous FTP from site "ftp <A HREF="ftp://ftp.vortex.com/">ftp.vortex.com</A>",
in the "/privacy" directory.  Use the FTP login "ftp" or "anonymous", and
enter your e-mail address as the password.  The typical "README" and "INDEX"
files are available to guide you through the files available for FTP
access.  PRIVACY Forum materials may also be obtained automatically via
e-mail through the list server system.  Please follow the instructions above
for getting the list server  "help" information, which includes details
regarding the "index" and "get" list server commands, which are used to access
the PRIVACY Forum archive.  

All PRIVACY Forum materials are available through the Internet Gopher system
via a gopher server on site "<A HREF="http://gopher.vortex.com">gopher.vortex.com</A>/".  Access to PRIVACY Forum
materials is also available through the Internet World Wide Web (WWW) via
the Vortex Technology WWW server at the URL: "<A HREF="http://www.vortex.com">http://www.vortex.com</A>";
full keyword searching of all PRIVACY Forum files is available via
WWW access.
-----------------------------------------------------------------------------

VOLUME 09, ISSUE 15

     Quote for the day:

          "All gamblers die broke."

                -- Bim (Leo Gorcey)
                   "Angels with Dirty Faces" (First National; 1938)

----------------------------------------------------------------------

Date:    Thu, 18 May 2000 12:20 PDT
From:    <A HREF="mailto:lauren@vortex.com">lauren@vortex.com</A> (Lauren Weinstein; PRIVACY Forum Moderator)
Subject: RealNetworks Returns: The "Spy" in "Download Demon"

Greetings.  You'd think they'd have learned by now.  After their public
relations snafus with the Globally Unique Identifier in their RealPlayer
product, and concerns over information being transmitted to Real by their
RealJukebox package, one would have hoped that they'd figured out how folks
feel about their activities being monitored, even when the monitoring is
theoretically anonymous.  After all, RealNetworks, Inc.
(<A HREF="http://www.real.com">http://www.real.com</A>) takes pains to mention that they're a member of the
Online Privacy Alliance, whose stated aim is to "... create an environment
of trust and foster the protection of individuals' privacy online."

But it's hard not to mutter some choice expletives under your breath upon
learning the details of RealNetworks' latest heavily-promoted goodie from
their Netzip, Inc. (<A HREF="http://www.netzip.com">http://www.netzip.com</A>) subsidiary--the "Download Demon"
package.  Actually, Real should win the "honesty in product naming" award for
this one--"demon" seems to be a particularly apt description.

[ UPDATE (22 June 2000): RealNetworks has recently renamed this product
                         as "RealDownload" throughout their sites,
                         files, and other materials.  --Lauren-- ]

You may already have stumbled across this little surprise on your system. 
I found it apparently bundled in with other downloads I had made from
RealNetworks.  The Download Demon attempts to automate various file
downloading functions, to permit downloads to be interrupted and later
resumed, plus other related functionality.  It attracted my attention since
it had silently linked itself into my Web browsers to take over all
downloading operations--<B>without</B> my having taken any specific actions to
install or enable it--and my system was hanging in the course of various
downloads!  I removed it with some difficulty.  Only later did I discover
the much less obvious "feature" of the Download Demon--for all files you
download, from <B>any</B> sites, the Demon sends details (e.g. file names and
URLs) to RealNetworks/Netzip!  Surprise!

I'll give them some credit--at least this is all spelled out in their
privacy policy (<A HREF="http://www.netzip.com/about/privacy.html">http://www.netzip.com/about/privacy.html</A>).  Of course, this
assumes that you thought to even bother reading a privacy policy for a
"simple" downloading package, or had the time to plow through the entire
lengthy document (which of course is subject to change at any time).
A handy attorney to help you analyze the policy might also be useful.

Real makes the usual "you can trust us" sorts of boilerplate statements.
They say that they don't store your Internet IP addresses in tandem with the
data that they record about what you download.  They claim that it's all
"anonymous" and that they don't link in personally identifiable
information.  The stated purpose for the flow of information about your
detailed downloading activities is to target the ads in the "free" version
of the Download Demon software, and for (here it comes) "aggregate,
anonymous statistical analysis" purposes.  There is no suggestion that this
data flow ceases if a user upgrades the product by paying for registration
(to turn off the ads).  

This whole area of commercial monitoring of Internet user activity in various
ways, both in "free" and non-free software, is a gigantic growth industry,
largely fueled by the absence of even basic legislation to provide consumers
with specific rights in this regard.  Such software packages may entangle
themselves into users' systems in manners that are difficult to notice,
understand, control, or remove.  The ongoing controversy over the technology
used by Radiate, Inc.--formerly Aureate Media (<A HREF="http://www.radiate.com">http://www.radiate.com</A>) to
track various aspects of users' behavior in many popular "freeware" software
packages is a case in point.

The "trust us, it's anonymous, you have nothing to be concerned about"
philosophy expounded in so many complex commercial privacy policies might
satisfy Alfred E. Neuman ("What, me worry?") of "Mad Magazine" fame, but
seems increasingly inadequate for the rest of us.

As far as the "Download Demon" is concerned, if you feel that it's
RealNetworks' business to know the details of your file downloads from
whatever sites you visit, by all means continue to use it.  If not, you may
want to consider trying to remove it (in the MS Windows case, via the Windows
Add/Remove Programs controls), and take care that it isn't automatically
installed again in the course of some other software installations.  You
might also wish to consider dropping a note to <A HREF="mailto:privacy@netzip.com">privacy@netzip.com</A> letting
them know how you feel about these issues, pro or con.

To many firms, the Web has become the vehicle for all manner of invasive
systems and policies which few of us would tolerate in the routine,
"non-computer" aspects of our lives.  It's up to you to decide whether or
not you wish to passively play along with the salacious circus of 
software spies.

--Lauren--
Lauren Weinstein
<A HREF="mailto:lauren@pfir.org">lauren@pfir.org</A> or <A HREF="mailto:lauren@vortex.com">lauren@vortex.com</A>
Co-Founder, PFIR: People for Internet Responsibility - <A HREF="http://www.pfir.org">http://www.pfir.org</A>
Moderator, PRIVACY Forum - <A HREF="http://www.vortex.com">http://www.vortex.com</A>
Member, ACM Committee on Computers and Public Policy

------------------------------

End of PRIVACY Forum Digest 09.15
************************

</PRE>
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<A href="/privacy"><h3>PRIVACY Forum Home Page</h3></A><p>
<A href="http://www.vortex.com"><h4><i>Vortex Technology Home Page</i></h4></A><p>
<A href="/privmedia"><h4>Radio, Television, and Press Contact Information</h4></A><p>
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<font size=-2>Copyright &copy; 2001 Vortex Technology.  All Rights Reserved.</font> 

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