netVigilance Security Advisory #30
eTicket version 1.5.5 Path Disclosure Vulnerability
eTicket is an electronic (open source) support ticket system based on osTicket, that can receive tickets via email (pop3 or pipe) and a web-based form, as well as manage them using a web interface.
Mitre CVE: CVE-2007-2800
NVD NIST: CVE-2007-2800
eTicket is an electronic (open source) support ticket system based on osTicket.
A security problem in the product allows attackers to gather the true path of the server-side script.
Access Vector: Remote
Access Complexity: Low
Confidentiality Impact: Partial
Integrity Impact: None
Availability Impact: None
Impact Bias: Normal
CVSS Base Score: 2.3
Target Distribution on Internet: Low
Exploitability: Functional Exploit
Remediation Level: Workaround
Report Confidence: Confirmed
Vulnerability Impact: Attack
Host Impact: Path disclosure
SecureScout Testcase ID:
eTicket version 1.5.5 (new version 220.127.116.11 is also vulnerable)
Program flaws - The product scripts have flaws which lead to Warnings.
HM 2K from eTicket got the Draft advisory on 21 May 2007 and got extensive support in how to fix the security problems on 23 May 2007 and 28 May 2007.
In HM 2K's own words HM 2K "lost interest" and HM 2K "seriously found it too difficult to orchestrate what you [netVigilance] were asking from me [HM 2K], so I just did what I thought was best.". netVigilance's tests show that version 18.104.22.168 is also vulnerable. There currently is no official fix for this advisory.
Disable warning messages: modify in the php.ini file following line: display_errors = Off.
OR (available for version 1.5.5 and also for new version 22.214.171.124)
Make file (example.html) with the next content:
Then load it in any web browser.
Warning: htmlspecialchars() expects parameter 1 to be string, array given in [DISCLOSED PATH][PRODUCT FOLDER]\inc\open_form.php on line [18 OR 26 OR 31 OR 51 OR 55]
Credits: Jesper Jurcenoks Co-founder netVigilance, Inc www.netvigilance.com =09